30-Day Retail Satisfaction Guarantee
We know things happen -- packages arrive damaged or defective, shipments get lost in the mail, etc. We work with our customers on a case-by-case basis to resolve issues when they arise. If you're within the first 30 days of purchase, simply call our customer support representatives, and we'll work together to get it sorted out.
Damaged products should be reported to Wilderness Family Naturals upon receipt of shipment. Please notify customer service at (800) 945-3801. DO NOT DESTROY THE ORIGINAL PACKAGING. A shipping representative may return to your residence/establishment to pick up the damaged product. As a courtesy, Wilderness Family Naturals will re-ship the product and file a shipping claim on your behalf. Please note that color, clarity, flavor, and aroma may vary by product. This is completely normal and does not constitute damage to a product.
Please notify Wilderness Family Naturals upon receipt of any mis-shipments to your order. We will gladly verify our packing slips and, if necessary, re-ship the correct product at our cost. As an alternative, you may choose to keep the product at a 15% discount off retail prices or return per our instructions.
If you feel a product is defective, please contact Wilderness Family Naturals within 30 days of receipt to request a replacement. Please contact Customer Service at (800) 945-3801 to acquire an (RMA) Return Merchandise Authorization number. Products returned without an RMA number will be discarded without reimbursement. A defective product can be returned, at the customer's cost, to Wilderness Family Naturals, 99 Edison Blvd, Suite 1, Silver Bay, MN 55614. Wilderness Family Naturals will inspect the product for quality and integrity.
If the product is found to be defective, Wilderness Family Naturals will replace the product where applicable. Refunds, in lieu of replacements, will be handled at the company's discretion. If the returned product is found to be of good quality and condition, the product may be returned to the customer or destroyed, at the company's discretion. No replacements, refunds, or credit for returned shipments will be issued under these circumstances. Please note that color, clarity, flavor, and aroma may vary by product. This is completely normal and does not constitute a defective product. As noted on our shipping policy page, shipping fees will not be refunded.
Product quality can be a matter of personal preference and experience. Wilderness Family Naturals is unable to replace, exchange or credit for an opened, perishable, and/or used product. However, if you have ordered multiple units of a product and it is not to your satisfaction, you may return remaining unopened products to Wilderness Family Naturals within 30 days of order and at the customers' expense. You may be assessed a 20% restocking fee for this service.