30-Day Retail Satisfaction Guarantee
We know things happen -- packages arrive damaged or defective, shipments get lost in the mail, etc. We work with our customers on a case-by-case basis to resolve issues when they arise. If you're within the first 30 days of purchase, simply call our customer support representatives, and we'll work together to get it sorted out.
Damaged products should be reported to Wildly Organic upon receipt of shipment. Please notify customer service at (800) 945-3801. DO NOT DESTROY THE ORIGINAL PACKAGING. A shipping representative may return to your residence/establishment to pick up the damaged product. As a courtesy, Wildly Organic will re-ship the product and file a shipping claim on your behalf. Please note that color, clarity, flavor, and aroma may vary by product. This is completely normal and does not constitute damage to a product.
Please notify Wildly Organic upon receipt of any mis-shipments to your order. We will gladly verify our packing slips and, if necessary, re-ship the correct product at our cost. As an alternative, you may choose to keep the product at a 15% discount off retail prices or return per our instructions.
Lost Shipments/Missing Packages
Please notify Wildly Organic as soon as possible when the courier tracking indicates there may be an issue or when the tracking indicates your order has been delivered but you're unable to locate it. Please first check your garage, gated areas, or with your front office (apartment complexes) and neighbors to ensure the order wasn't left with them or in a discrete location. Once you've verified that the order cannot be located, please contact us. Our policy is to reship your order or missing items when the tracking information indicates that the order was delivered. Reshipments will require signatures upon delivery to ensure your order gets in your hands and not someone else's. We do not offer refunds for orders that have been marked as "delivered" by the courier. If the tracking information shows that the order has been damaged, returned to us, or is stuck in the courier's system, we will work with you and the courier to get it resolved.
If you feel a product is defective, please contact Wildly Organic within 30 days of receipt to request a replacement. Please contact Customer Service at (800) 945-3801 to acquire an (RMA) Return Merchandise Authorization number. Products returned without an RMA number will be discarded without reimbursement. A defective product can be returned, at the customer's cost, to Wildly Organic, 99 Edison Blvd, Suite 1, Silver Bay, MN 55614. Wildly Organic will inspect the product for quality and integrity.
If the product is found to be defective, Wildly Organic will replace the product where applicable. Refunds, in lieu of replacements, will be handled at the company's discretion. If the returned product is found to be of good quality and condition, the product may be returned to the customer or destroyed, at the company's discretion. No replacements, refunds, or credit for returned shipments will be issued under these circumstances. Please note that color, clarity, flavor, and aroma may vary by product. This is completely normal and does not constitute a defective product. As noted on our shipping policy page, shipping fees will not be refunded.
Product quality can be a matter of personal preference and experience. Wildly Organic is unable to replace, exchange or credit for an open, perishable, and/or used product. However, if you have ordered multiple units of a product and it is not to your satisfaction, you may return remaining unopened products to Wildly Organic within 30 days of order and at the customers' expense. You may be assessed a 20% restocking fee for this service.
We do not refund shipping charges once an order has shipped. We also do not pay to have packages returned to us unless it was a mis-shipment. Customers may return unopened packages to be refunded to us at their own expense within 30 days of purchase.
PayPal Refund Policy
In line with industry practice and according to this updated policy, we will not charge a fee to process refunds, but the (processing) fees from the original transaction will not be returned.