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Our Frequently Asked Questions

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General Product Questions

Which Items are Sustainably Sourced?

At Wildly Organic, we’ve been committed to sourcing the best sustainable products since we began our business in 2000. As such, all of our organic ingredients and products are sustainably sourced.

I Have a Question About a Product/Ingredient.

For questions about our products or product ingredients, please contact us at (218) 226-3985 or chat with us online from 8:00 a.m. - 4:00 p.m. CDT Monday - Friday. You can also send us an email at help@wildlyorganic.com.

Where are Your Products Sourced From?

Wildly Organic’s organic ingredients and products are sourced from all over the world to bring you the highest quality products. For example, our coconut products are sourced from sustainable farmers in the Philippines, Sri Lanka, and Vietnam. Our organic, raw cacao products are from the Dominican Republic and Peru. Many of our nuts are US-sourced from California, while our dried mangoes and agave syrup are sourced from small farms in Mexico.

How Do I Know When a Product is Back in Stock?

We offer email notifications that will alert you as soon as your favorite sold out items are back in stock. To receive a notification when your chosen item is back in stock, go to the product page that happens to be out of stock, and select the size that you want. You will see an option to enter your email address in the “Notify Me” box that appears above the grey “Sold Out” box. Once you have entered your email address, you will be included on a notification email when the product is back-in-stock.

Are All Your Products Certified Organic?

Almost all of our organic ingredients and products are USDA Certified Organic. Our all-natural products that are not certified organic include our wild rice, conventional coconut milk powder, and whipped body butters.

What is the Shelf Life for Your Products?

Shelf life varies by product; however, all of our products have a “Best By Date” that is at least 6 months, and usually 12 months, from the date of manufacture.

Do You Restock Items That are Sold Out?

Yes, we do! As hard as we try to keep your favorite products in stock, there are times when demand exceeds our stock levels, or we’re waiting for a new harvest. We always try to get back to 100% in stock when possible. If you ever have a question about when an item will be in stock, please contact us at (218) 226-3985, chat with us online, or send us an email at help@wildlyorganic.com. You can also enroll in “Back-in-Stock” email notifications by entering your email address on the out of stock product page.

Are Your Products Sold in Stores?

Yes! Some of our products are sold in stores all over the United States and Canada; however, our website stocks our most complete collection of products. If you have a favorite local retailer and you’d like to see them offer our products, just ask them. They can easily buy our products at wholesale or through distributors.

How Do You Classify Keto Products?

To be labeled “Keto-friendly,” our products must follow the strict guidelines of a ketogenic diet. In general, this means a diet full of high-fat, moderate-protein, and very low-carbohydrate foods. For more information on the Keto diet, please consult a nutritionist or physician.

What Certification Systems Do You Use?

USDA Certified Organic

Organic ingredients and products sold by Wildly Organic are certified by the USDA’s National Organic Program. This certification guarantees that our suppliers do not use any pesticides, herbicides, and chemicals in their growing processes. Organic certifications are renewed annually after quality inspections at our partners’ plants and in our facilities.

Fairtrade Certified

Fairtrade products sold by Wildly Organic are certified by the global Fairtrade International organization. When you see a product with the Fairtrade Certified™ seal, you can be sure it was made according to rigorous social, environmental, and economic standards. Fairtrade International works closely with producers to certify and ensure that the people making Fairtrade Certified goods work in safe, environmentally-friendly conditions that help to build sustainable livelihoods and allow laborers to earn additional money to empower and uplift their communities.

Non-GMO

Per USDA Organic standards, all of Wildly Organic’s Certified Organic products are also non-GMO. Look for the USDA Certified Organic seal, as well as the non-GMO Verified seal, for products that are certified to contain NO genetically modified organisms.

Kosher

Wildly Organic sells hundreds of foods that are certified Kosher by our partner Earth Kosher. To find Kosher foods in our collection, look for the “Certified Kosher” seal.

Raw

Wildly Organic strives to offer raw products that are delicious, shelf-stable, and meet our customers’ dietary guidelines. Raw foods are food products that are not cooked, pasteurized, or processed using high heat. While there is no regulated standard for “raw” food, Wildly Organic designates products as “raw” if they have been processed at temperatures under 118°F. To find raw foods in our collection, look for the “Raw Product” seal on product pages.

Vegan

Our vegan products contain no animal products or animal product derivatives including dairy, eggs, meat, fish, or shellfish.

Gluten-Free

Wildly Organic offers several, certified gluten-free products for customers who avoid gluten or are gluten intolerant. To find gluten-free foods in our collection, look for the “Gluten-Free” seal on product pages.

Coconut Product Specific Questions

For information specifically on our organic coconut oils, explore our Coconut Oil FAQs!

Cacao

What’s the Difference Between Cacao and Cocoa?

Cacao is the bean that chocolate is made from, whereas cocoa is the processed-product produced from the cacao plant.

Cacao powder and cacao nibs are made using low temperature, usually cold-press, processes that do not exceed temperatures of 120°F (usually around 104°F). By using this method, the living enzymes and nutritional benefits of the cacao plant can be preserved.

Cocoa, on the other hand, is produced under high temperatures of up to 300° F, which can degrade the plant’s overall nutrient profile and health benefits. Additionally, cocoa is almost always alkalized. For example, alkalized or “dutched” cocoa powder is made by adding alkalizing agents (such as potassium carbonate) to cocoa solids to neutralize acids and reduce bitter, astringent flavors.

For more information on cacao, check out our cacao ebook.

What is “Fermented” Cacao?

Fermented cacao includes cacao products naturally fermented in banana leaves for 3 to 5 days after harvest. Fermenting reduces the cacao bean's bitterness while also enhancing the natural cocoa flavor.

What Does it Mean That Your Cacao is “Raw?”

“Raw cacao” means that the temperature of our cacao processing is never allowed to exceed 120° F. Other cocoa powders and nibs may be exposed to temperatures as high as 300° F, which can inhibit the plant’s natural micronutrient profile. We use a high-accuracy thermometer to monitor all cacao processing procedures.

What are the Nutritional Benefits of Raw Cacao?

In its raw state, cacao contains a wealth of health benefits including living enzymes and more antioxidant flavonoids than red wine, green tea, and blueberries. Our raw cacao products are also high in fiber and a good source of iron and protein.

How Can I Use Raw Cacao?

At Wildly Organic, we’re always looking for new and unique ways to use cacao powder. Our blog is full of excellent recipes for cacao, but, in general, cacao powder is perfect for adding to smoothies, cakes, dips, oatmeal, spreads, and, of course, for making your own chocolate!

Substitute raw (fermented or non-fermented) cacao powder in recipes that call for regular (not Dutch-processed) cocoa powder. You can also add cacao powder to DIY natural beauty products like homemade bronzers, body butters, and moisturizing creams.

To learn more about the benefits and uses of cacao, check out our cacao ebook.

What are Cacao Nibs?

Cacao nibs are peeled and chopped up raw, unprocessed cacao beans. Composed of half cacao oil/butter and half fiber residue, cacao nibs make a great replacement in recipes that call for processed chocolate chips. Note, however, that cacao nibs are bitter and not sweet like chocolate chips.

How Can I Use Cacao Nibs?

Cacao nibs can be used in a multitude of ways including cakes, muffins, granola, and cupcakes. They can also be added to ice cream, pudding, or oatmeal for an extra crunch. Please note that cacao nibs cannot be used in place of cocoa/cacao powder, because they are completely different in texture.

Is Raw Cacao Good For Baking?

Yes, raw cacao is excellent for baking! We think that the best chocolate and chocolate baked goods are made with Wildly Organic’s fermented cacao powder.

What Does Raw Cacao Taste Like?

Raw cacao is not sweet like the cocoa powder you may be familiar with. In general, raw cacao tends to taste more bitter (like dark chocolate). Many recipes that use raw cacao powder include a sweetener with it.

If you crave a more sweet chocolate flavor, our Wildly Organic’s Chocolate Syrup offers a delicious chocolate flavor using only two, all-natural ingredients. Perfect for ice cream, chocolate milk, mochas, and dipping fruit, our chocolate syrup offers a sweeter alternative that is Fairtrade certified and shelf-stable -- it never needs to be refrigerated!

Organic Red Palm Oil

What is Red Palm Oil?

Natural red palm oil is produced from the fruit of the red palm, Elaeis guineensis. Red palms can be found in the wet, rainy areas of Africa, as well as the tropical rainforests of Asia and South America. Wildly Organic’s red palm oil comes from Ecuador, where there is no threat of harming orangutan habitats—a prevalent concern when producing palm oil products. Our red palm oil is also non-GMO certified, Fairtrade certified, Kosher, vegan, keto-friendly, and part of the Palm Done Right Campaign.

What is the Shelf Life of Wildly Organic’s Red Palm Oil?

Red Palm Oil is extremely stable. Our red palm oil is shelf-stable for up to 2 years from its date of manufacture.

How Should I Store Your Organic Red Palm Oil?

Store in Wildly Organic’s red palm oil in a cool, dry place.

What are the Nutritional Benefits of Red Palm Oil?

Red palm oil contains more beta-carotene (Vitamin A), tocopherols, and tocotrienols (Vitamin E) than any other natural cooking oil. Wildly Organic’s red palm oil remains stable when used for cooking, contains no trans-fatty acids, and is not hydrogenated nor processed with chemical solvents such as hexane.

How is Natural Red Palm Oil Different From Other Palm Oil (and Why Are They Not Red)?

There are very few all-natural, unrefined, great-tasting red palm oils available in the US. Most palm oil sold throughout America has been deodorized, bleached so it does not exhibit any color, and refined into a pure, refined otetableher oil. Otetableher oils include other ultra-refined oils such as soybean oil, corn oil, safflower oil, and canola oils.

Unfortunately, by breaking palm oil down into this refined, colorless, and odorless state, the plant’s naturally beneficial fat-soluble vitamins, like carotenoids, tocopherols, and tocotrienols, are removed. Wildly Organic’s red palm oil, however, preserves these fat-soluble vitamins, which lends the oil it’s deep reddish-orange color and pleasant, neutral taste.

What Does Red Palm Oil Taste Like?

Our unrefined red palm oil has a neutral to slight “vegetable” flavor that does not affect the flavor of most foods.

What Can I Use Red Palm Oil For?

Red palm oil is a great neutral oil for sautéing and is a customer favorite for soups or stews! It can also be used for DIY skin and hair skincare.

Is Your Organic Red Palm Oil Raw?

Our organic red palm oil is not considered raw because the fruit is steamed at temperatures above 120º F before being cold-expeller pressed.

Is Your Organic Red Palm Oil Sustainably Sourced?

Absolutely!

Our red palm oil producer works with more than 129 small farmers and 150 small farms in Ecuador, helping them to convert from conventional to organic farms. Our farmers handpick red palm fruit and transport it by donkey-drawn carts to be pressed at a mill.

As a Palm Done Right Campaign partner, our producer’s farms do not use clear-cutting, burning, or invasive planting in the primal forest; rather, they organically grow palms on degraded, uncultured land next to complementary crops which promotes biodiversity. Our red palm oil is Fairtrade certified, and our producer helps the farmers’ communities by building and staffing clinics, supporting local schools, developing sports programs for local kids, and conducting educational sessions on proper recycling and waste management.

In addition, Wildly Organic’s red palm oil is RSPO certified. RSPO -- Roundtable on Sustainable Palm Oil -- is a nonprofit organization focused on sustainable palm farming and conserving the rainforest through an open and intensive dialogue between oil palm growers, palm oil processors and traders, consumer goods manufacturers, retailers, banks/investors, environmental/nature conservation NGOs, and social/developmental NGOs.

To become RSPO certified, the organization requires a comprehensive, independent social and environmental impact assessment (which includes testing the soil and other high conservation values important for sustaining biodiversity), as well as a social assessment that addresses the concerns of palm oil production employees.

For more information on our RSPO certification or on how our red palm oil is harvested, check out our blog on the subject.

My Red Palm Oil Kind of Looks Weird -- Is That Normal?

Organic red palm oil does have an unusual appearance. It tends to be an orangish-red color and has a consistency like a thick soup when warm. Not to worry, though, you’re seeing the good stuff -- beta carotene and Vitamin E!

Will Red Palm Oil Stain My Skin?

Check out our blog for more information on how to use Red Palm Oil on your skin and hair.

Organic MCT Oil

What is MCT Oil?

MCT Oil (otherwise known as liquid coconut oil) is made up of the medium-chain triglycerides, caprylic acid (C8) and capric acid (C10). Medium-chain triglycerides (MCTs) are recognized for their ability to quickly enhance energy. They are also easily digested and support a healthy metabolism. MCTs are often recommended for athletes and those following a ketogenic, paleo, or vegan diet.

Is Wildly Organic’s Organic MCT Oil Keto-Friendly?

Yes! Our organic MCT oil is keto-friendly and great for paleo and vegan diets.

What are the Nutritional Benefits of MCT Oil?

Medium-chain triglycerides (MCTs) are great for quickly enhancing energy. They also support metabolism and are easily digested.

How Can You Use MCT Oil for Cooking?

Yes, you can use organic MCT oil as a substitute for coconut oil and other cooking oils.

What is the Shelf Life of Your Organic MCT Oil?

The shelf life of our organic MCT oil is 24 months.

How Should I Store My MCT Oil?

Store our organic MCT oil in a cool, dark place like your pantry or cabinet.

What is the Difference Between MCT Oil and Coconut Oil?

MCT oil is made from pure, medium-chain triglycerides (MCTs) sourced from 100% coconut oil. Coconut oil, on the other hand, contains coconut oil, MCTs, and lauric acid. View our article on the unique benefits of lauric acid and coconut oil to learn more!

Is Your Organic MCT Oil Made in an Allergen-Free Facility?

Our MCT is made from 100% coconuts. Some people are allergic to coconuts, so please be advised.

Organic Coconut Flour

What is Coconut Flour?

Coconut flour is a grain-free flour produced from the dried white meat of coconuts. Coconut flour is actually a byproduct of coconut oil and milk production. The coconut meat leftover after oil and milk extraction is dried and then ground into a fine, soft powder that is then suitable for baking.

What is the Shelf Life of Your Organic Coconut Flour?

Our Wildly Organic’s coconut flour best by date is 18 months from the date of manufacture. To help preserve freshness, we include an oxygen absorber and a desiccant in our foil-lined bags.

How Should I Store My Coconut Flour?

To preserve freshness, store your coconut flour in a cool, dark, dry place.

What are the Nutritional Benefits of Coconut Flour?

Coconut flour is uniquely different from other wheat alternatives. It is naturally low in digestible carbohydrates and contains no gluten. It also has fewer carbohydrates than soy or nut flours but is higher in fiber and a good source of protein. For example, coconut flour is 4 times higher in fiber than oat bran, 2 times higher in fiber than wheat bran, and 3 times higher in fiber than ground flaxseed. It also contains more protein than white, rye flour, or cornmeal. Coconut flour also has as much protein as buckwheat or whole wheat flours.

Is Coconut Flour Gluten-Free?

Yes, Wildly Organic’s coconut flour is certified gluten-free.

How Do You Substitute Coconut Flour for All-Purpose Flour?

Since coconut flour contains no gluten, it cannot be substituted 1:1 for gluten or wheat-based flours. Coconut flour can be used to substitute up to 25% (15-20% is best) of all-purpose, gluten wheat flour. For example, if your recipe calls for 2 cups of wheat flour, you could use 1 ½ cups of wheat flour and ½ cup of coconut flour.

As a general rule, you also need to add approximately 6 eggs for every ½ cup of coconut flour you use in your recipe. This will help increase the liquid needed for the coconut flour fiber to be absorbed while baking. Eggs will also take the place of the gluten found in wheat and help the fiber in coconut flour to stick together.

In addition to whatever amount of coconut flour you use, you will also need to increase the liquid in your recipe by that same measure. So, for example, if your recipe calls for 2 cups of wheat flour, you could use 1 ½ cups of wheat flour and ½ cup of coconut flour, plus an additional ½ cup of liquid such as milk, water, or juice.

Raw Nuts & Seeds

Are Your Almonds Pasteurized?

Our organic California almonds are flash-pasteurized according to U.S. law.

How are Your Cashews Cracked?

Our organic cashews are flash-pasteurized. The outside shell of the nut experiences a few seconds of steam before it is cracked; however, the inner nut never experiences any heat.

Should My Nuts and Seed Butters Be Refrigerated?

We recommend that many nuts (such as walnuts, cashews, hazelnuts and Brazil nuts) be refrigerated to preserve their natural oils. It certainly won’t hurt the nuts if you refrigerate them!

Are Your Nut Butters Mold, Yeast, Aflatoxin, Gluten, Soy, and Dairy-Free?

Yes, all of our raw, organic nuts are analyzed to ensure that they do not include these compounds.

Can I Store My Nuts and Seeds in The Freezer to Extend Shelf Life?

Yes! Many people recommend storing nuts in the freezer in a plastic, Ziploc-type bag where they can last from 1-2 years.

Is Your Facility Peanut-Free?

Yes!

What is the Shelf Life of Your Raw Nuts, Seeds, and Nut Butters?

Our raw, organic nuts have a shelf life of at least 9 months, sometimes more. The shelf life for our nuts tends to be longer because we’ve dehydrated the moisture out of them. For example, 100 lbs. of almonds coming into our facility usually leave our facility as approximately 97 lbs. of almonds, because we’ve taken moisture out of the nuts. Additionally, we include an oxygen absorber and a desiccant in our foil-lined bags to preserve freshness.

Order Questions

I Have an Order Problem

Please email us at help@wildlyorganic.com or call 1-800-945-3801.

Where’s My Order?

You can track your order here or call us at 1-800-945-3801.

How Do I Leave a Review?

To leave a review, visit the product page you’d like to review. Next, scroll down to the reviews section of the page and click “Write a Review.” We look forward to hearing from you!

How Can I Contact Your Team?

Please email us at help@wildlyorganic.com or call 1-800-945-3801.

I Only Received Part of My Order.

Occasionally, we will ship part of your order when other items may be on backorder. The other items will ship as soon as they’re available. Your payment method will only be charged for what has shipped, and the other items will be charged when they ship at a later date.

How Do I Know if My Order Was Placed Successfully?

You will see a success message displayed on the screen when your order goes through. You will also receive a confirmation email.

Can I Modify or Cancel an Order Once it Has Been Placed?

Your order confirmation email contains a link near the bottom of the email to cancel or edit your order. This option will be available for you to use provided your order has not yet shipped. The best way to cancel your order is to call us at 1-800-945-3801.

What is Your Return Policy?

For more information on our return policy, please visit our return policy page!

What if I'm Not Happy With a Product?

We’re sorry you’re unhappy with your product. Please refer to our return policy for more information on how to return your product.

What Methods of Payment Do You Accept?

We accept all major credit cards, PayPal, and Amazon Payments.

What Do I Do If My Order is Damaged or Missing in Transit?

If your order is damaged or missing in transit, please email us at help@wildlyorganic.com or call 1-800-945-3801.

It is Past My Estimated Delivery Date and I Do Not Have My Package.

You can track your order here or call us at 1-800-945-3801.

My Tracking Link Shows My Package Has Been Delivered, But I Haven’t Received My Order.

Sometimes packages can be left in strange places. Please check obscure locations like your garage, back door, etc. All shipping couriers will ask you to check with your neighbors as well. If you’re unable to locate the package after checking in those locations, please call us at 1-800-945-3801.

Shipping Questions

Where Do You Ship?

We ship worldwide. Please refer to our shipping options for additional information.

When Will My Order Ship?

Most orders will be shipped within 1-2 business days following receipt of your order. Please note that we do not guarantee your order will arrive precisely when the shipping estimator suggests. We certainly try to accommodate those estimations, but orders are processed in the order in which they are received.

What Materials are Used in Your Packaging?

Packaging materials vary depending on the product, but all of our packaging is BPA-free and food-grade.

How Much Does Shipping Cost?

1. Free Ground Shipping applies to retail orders over $49.*

2. $10 Flat-rate Ground Shipping applies to retail orders under $49 (shipping may be less if the actual shipping cost is under $10).*

3. Need your order sooner? Receive our negotiated rates when you choose to upgrade to any shipping option faster than Ground.**

*Free and flat-rate shipping options apply to retail customers in the lower 48 states, continental U.S. only. We do not refund shipping charges once an order has shipped.

**Please note, if your order exceeds the weight limit for Ground delivery, your order will be subject to a shipping surcharge to accommodate a semi-truck delivery with a liftgate. You will be contacted directly to make payment arrangements for this surcharge, and your order will ship once it's been paid.

Please refer to our shipping options for more details.

Do You Offer Expedited Shipping?

Need your order sooner? Receive our negotiated rates when you choose to upgrade to any shipping option faster than Ground. Check out our shipping options to learn more.

Do You Ship Internationally?

Yes, we ship worldwide.

Where is My Order Shipping From?

Your order will ship from our facility in Northeastern Minnesota, USA.